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A helpdesk ticketing system is a software tool used by organizations to manage and resolve customer or internal support requests efficiently. When a user (customer, employee, or client) encounters an issue or needs assistance, they submit a “ticket” through the helpdesk system. This ticket contains details about the problem or request. GreenITCo provides Best Helpdesk…
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In “Expectations vs. Reality: Remote Team Engagement,” I explore the dichotomy between what many leaders expect when they transition to managing remote teams and the realities they often face. While many anticipate remote work will lead to higher productivity and more flexibility, they are sometimes met with challenges in team cohesion and engagement. I offer…
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